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Archive News - 2010

Review & Retail Strategy and Commercial Sales Review for Merseytravel.

(Added December 2010)
TEAM has recently been appointed to undertake a review and retail strategy for Merseytravel's seven Travel Centres. We will be reviewing the centres, identifying retail and other revenue opportunities and drawing on examples of best practice.

In addition, TEAM has been commissioned to review Merseytravel commercial sales with the aim of maximising the cost-effectiveness of distribution of Mersertravel products; identifying the most effective business model for tickets sales and ensuring that Merseytravel adopts the most efficient and effective processes, in paralleil with the introduction of the smart card system.

Tourism Study for Staffordshire Moorlands District Council.

(Added December 2010)
TEAM has recently been appointed by Staffordshire Moorlands District Council to undertake a Tourism Study which will provide an appraisal of the role and impact of the visitor economy, and the opportunities for economic growth based on the visitor economy across the Moorlands District and the Churnet Valley in particular. The study will inform the Local Development Framework (LDF) and feed into the Churnet Valley Masterplan. It will also be used to support the future work of the Tourism and Economic Regeneration team.

Specific aspects of the work include an assessment of the future drivers for tourism and the visitor economy; an assessment of the current market segments for the Staffordshire Moorlands and Churnet Valley; and, finally providing and understanding of the position of the District and Churnet Valley in relation to destination 'brands' like the Peak District, Alton Towers, Staffordshire and the Potteries, and the relative opportunities for growth.

Destination development support for Capital Region Tourism.

(Added December 2010)
TEAM has recently been appointed by Capital Region Tourism, the destination management organisation representing the South East Wales region, to support them in certain aspects of destination development. Specifically TEAM will be conducting a comprehensive Training Needs Analysis and will also be providing support to help develop local destination management plans with Local Authorities within the region.

Optimising the use of technology for tourism in Edinburgh.

(Added October 2010)
TEAM is helping the Edinburgh Tourism Action Group (ETAG) to review the potential for using new technology more effectively in the development of tourism in the City of Edinburgh and devise a coordinated programme of action by ETAG's partner organisations. The work will identify:

  • Action to enable visitors to access high quality information and booking services
  • The need and opportunities for new technology-based products and services to enhance the quality of the visitor experience and generate new income streams.
  • Opportunities for Edinburgh's tourism businesses to use new technology to achieve efficiencies, exploit opportunities for growth and enhance their customer service.
TEAM will develop a plan to ensure a co-ordinated approach for the city by its partners that will make best use of resources and ensure high standards of service for visitors.

Sales research for the Athens Convention Bureau.

(Added October 2010)
TEAM is in the final stages of a project to help the Athens Convention Bureau to full realise the opportunities of the International Association Conference market. Following discussions with the Bureau staff and workshops with its members, TEAM has prepared advice on both strategy and operational activity and undertaken research to identify associations that offer the best prospects for holding their conferences and/or meetings in Athens.

Development of Tourism Chapter for the UNEP/UNWTO Green Economy Report.

(Added April 2010)
UNEP are currently in the process of producing The Green Economy Report (GER), a ground-breaking study being conducted as part of the Green Economy Initiative (GEI). The GER uses economic analyses and modelling approaches to demonstrate that investment in greening the economy across a range of sectors, including tourism, can drive economic recovery and lead to future prosperity and job creation, while at the same time addressing social and environmental challenges. TEAM, in partnership with INCAE Business School Costa Rica, have been contracted by UNEP and UNWTO to project manage the development of the Tourism Chapter for this exciting project. The Tourism Chapter will focus on how investment in sustainable tourism solutions can contribute to the sustainable development of the sector as well as a move to the Green Economy at both national and global level. We are currently working with an assembled team of world-renowned experts and institutions from both developed and developing countries to produce the report. An "open architecture" framework has been adopted in preparing the report to allow the gathering of a wide-range of analyses and examples.

Potential of Medical Tourism for VisitLondon and the LDA.

(Added April 2010)
TEAM (in partnership with Treatment Abroad and Boultbee & Co.) has recently prepared a report for VisitLondon and the London Development Agency to explore the potential of Medical Tourism in London. Travel into the UK for healthcare has existed for many years, well before medical tourism became a business. The Promote London Council has identified medical tourism as a sector with potential for investment and growth in the next few years. However, there is little research which seeks to understand the opportunities for medical tourism in the UK, and in London in particular. This research project provides intelligence on the value of the global market for medical tourism, including future potential value and major inbound recipient markets. Other key global aspects of international medical related tourism (e.g. medical seminars, conferences and congresses and medical study) are also considered. In both cases the research identifies London's key strengths (and weaknesses) as well as its potential.

TEAM Tourism Training - experts in DMO staff e-business training.

(Added April 2010)
TEAM has brought together its e-business expertise and its training experience in a new set of e-business training services under the banner of TEAM Tourism Training. We offer either comprehensive programmes or individual seminars on any of 12 topics. These range from creating successful websites and search engine optimisation to email marketing, social media marketing, e-commerce and exploiting mobile. Before training starts, we offer DMOs help to audit their staff e-business skills levels so that staff can get exactly the personal development that they, and the organisation, want.

Delivery can be via formal seminars, informal on-the-job coaching, or workshops - or a combination. TEAM Tourism Training provides follow-up support for staff, and evaluation too.

And of course all our training is exclusively designed for DMO marketing staff and/or the tourism businesses in their area. We always use relevant tourism case studies and practical exercises for trainees drawn from TEAM's worldwide knowledge. More...

Welcome to Yorkshire re-commissions TEAM for research into business tourism.

(Added April 2010)
TEAM Tourism Consulting have been re-commissioned by Welcome to Yorkshire to undertake a comprehensive programme of research into business tourism. The project aims to monitor regional investment in business tourism. It involves a comprehensive programme of research including a venue survey, delegate survey, conference organiser survey - all of which feed into a volume and value model.

Strategic Support to VisitEngland.

(Added April 2010)
Following on our involvement in preparatory work for the Strategic Framework for Tourism in England 2010-2020, TEAM is now providing consultancy support to VisitEngland in the preparation of a framework for the modernisation of visitor information provision in England. Following input from partner organisations and key industry players, a high level strategy and action plan will be prepared by VE.

In addition, TEAM is assisting VE in reviewing the 'landscape' for the future delivery of tourism support services in England.

Latest on the Daming Palace National Heritage Park project.

(Added April 2010)
As part of the Heritage and Tourism International consortium, TEAM has continued to work on the exciting and vast Daming Palace National Heritage Park project in Xi'an, China. This huge heritage project, based on the walled palace of the Tang Dynasty emperors, is three times the size of the forbidden city in Beijing and is planned to be a major tourist attraction and World Heritage Site. Xi'an, formerly Chang'an, was for many centuries the capital of China and the gateway to the ancient Silk Routes.

TEAM has been working with its HTI partners, Oxford Archaeology and Imagemakers, together with architects Kilburn Nightingale, in assisting the Palace project development organisation with plans for the interpretation, presentation and visitor management of the site, including the concepts and designs for a large new archaeology museum. HTI has produced detailed designs for the displays within a series of old converted warehouses and associated new buildings that will become the International Heritage Research Centre, one of the key attractions within the heritage park.

Together with Oxford Archaeology we have also been helping to develop a new Foundation that will help manage the site and use it as a demonstration for the dissemination of good practice in heritage management and interpretation.

Our work in Xi'an is ongoing and we have signed a long term cooperation agreement with the Park Management to assist and advise throughout the development of the site and in its early years of operation.

Working on a new publication - 'The Best of UNWTO: Policy and Best Practice for the Tourism Industry'.

(Added February 2010)
TEAM have recently commenced an ambitious project for the World Tourism Organization - a publication entitled 'The Best of UNWTO: Policy and Best Practice for the Tourism Industry'. The publication is intended as an easy to use reference, aimed at the private sector, which reinforces the UNWTO's institutional position as an essential reference in world tourism by exhibiting the organizations work and that of its Affiliate Members. The publication will cover 15 - 20 of the most important issues in tourism today. Each of these issues will be introduced by outlining the key concepts, followed by commentary and opinion from leading international experts and illustrations of best practice examples provided by UNWTO Affiliate Members. For each subject a guide to relevant UNWTO publications and other key sources will also be provided. The project is being led by Professor Stephen Page who will be supported by Roger Carter, Mike Fabricius and Davina Stanford.

Commissioning of a third Saudi development project - Al Qunfudah

(Added January 2010)
TEAM has been commissioned by the Saudi Commission of Tourism and Antiquities to develop a concept tourism master plan and anchor projects for three sites around the town of Al Qunfudah on the southern Red Sea. The multi-disciplinary planning team consists of tourism development and marketing specialists, engineers, an urban planner, an architect and environmentalists. The situation analysis and conceptualization stage of the project has been completed and presented to stakeholders. TEAM has proposed a concept of a canal city for Al Qunfudah, since the town has already built two large drainage canals with a third being planned. The next stage of the project includes drafting detailed master plans, anchor project plans, rendering perspectives and financial feasibility analysis. The project is planned for completion in March 2010.

Daming Palace National Heritage Park, Xi'An, China

(Added January 2010)
TEAM consultants, as part of the Heritage and Tourism International partnership, have continued to work on the exciting and vast Daming Palace National Heritage Park project in Xi'an, China. The huge urban archaeology park which is based on the Tang Dynasty walled palace of the emperors is three times the size of the forbidden city in Beijing and is planned to be a major tourist attraction and World Heritage Site in the city, which for many centuries was the capital of China and the gateway to the ancient Silk Road. We have been assisting the Chinese development team with plans for the interpretation, presentation and visitor management of the site, including the concepts for a large new archaeology museum. Together with Oxford Archaeology we have also been helping to develop a new Foundation that will help manage the site and use it as a demonstration for the dissemination of good practice in heritage management and interpretation. Our work in Xi'an is ongoing and we have signed a long term cooperation agreement with the Chinese to assist and advise throughout the development of the site and in its early years of operation.