Introducing TEAM UK...

In the implementation of projects, TEAM brings together the services of a wide variety of Associates, in order to provide precisely the right blend of skills for the project in question. A detailed biography is available by clicking on a name. Alternatively, visit our TEAM International page for details of associates that are based around the world.

Dr Roger Carter Managing Director
Roger is a leading international expert on tourism destination management and marketing. Following many years working at CEO level for destination management and marketing organisations (DMOs), he established TEAM Tourism Consulting in 1997.

Graham Barrow Associate (Cheshire, UK)
Graham provides TEAM with specialist experience in heritage and countryside management and development and in related community involvement matters. He moved into consultancy after a period of some 13 years as a Director of the national Centre for Environmental Interpretation (CEI) at Manchester Metropolitan University.

Lynne Burton Associate (London, UK)
Lynne is a leading cultural consultant and project manager with over 30 years senior management experience of strategic marketing, development and research as well implementation through direct marketing and promotion.

Abigail Carney Associate (Edinburgh, UK)
Abigail Carney is a consultant, facilitator and trainer in the arts, heritage and culture sectors working with individuals, managements and boards to develop strategies to build capacity and audiences. Abigail offers organisational development, business planning, audience development, marketing and communications.

Gaëlle Connolly Associate (Northumberland, UK)
Gaëlle is a TEAM's researcher and has worked on a variety of UK and international projects. She also updates a number of websites maintained by TEAM.

Philip Cooke Associate (Gloucester, UK)
Philip is a regeneration marketing specialist, providing strategic and operational support for a range of national and regional agencies and destinations across southern England.

Carmel Dennis Associate (Surrey, UK)
Carmel Dennis has worked in travel and tourism for over 20 years at a variety of operational and management levels. Her particular expertise is in the fields of conferences and business travel, visitor information services and destination marketing.

Alyson Dombey Associate (London, UK)
Alyson is a leading consultant in e-commerce and travel distribution in Europe. She has worked on the commercial side of online travel since 1994, specialising in strategic development, e-commerce / channel management and managing organisational change.

Jackie Ellis Associate (Brighton, UK)
Jackie's main focus is sustainable tourism, industry liaison, communications and marketing where she has achieved considerable experience. She is a former destination manager with over 14 years experience of the public sector and developing industry wide partnerships, as well as having six years of private sector operational management experience gained in Europe.

Stephen Farrant Associate (London, UK)
Steve has 16 years experience spanning the commercial, public and voluntary sectors. His core skills are in strategy development, communications, business planning and partnerships. He also has experience in sales, customer services, revenue management, CRM and branding.

Sue Faulkner Associate (Hampshire, UK)
Sue's key focus is on helping DMOs to maximise e-business opportunities, including developing e-business strategies and operational plans, advising on sustainable e-business models and revenue optimisation, project managing practical implementation in liaison with local stakeholders, providing independent 'spot-check' assessments to review the effectiveness of local e-business investments, and giving guidance on best practice and future actions to maximise results. Sue also specialises in securing external funding for tourism projects; and designing and delivering e-business animation and training workshops for all levels of industry stakeholder including providing yield management/revenue optimisation advice to SMEs.

Sue Garland Associate (Cambridgeshire, UK)
Sue has more than 30 years experience working in the tourism destination business. Until 2004, she was Deputy Chief Executive of the British Tourist Authority, following which she moved into consultancy.

Carolyn George Associate (UK)
Carolyn is an environmental consultant, with considerable experience of designing and undertaking research across a variety of subjects. She has worked on a range of sustainable tourism projects, from assessing the impacts of the European Commission's Communication on sustainable tourism to preparing feasibility studies for local eco-tourism developments. Carolyn has also undertaken a number of studies to value the impact of tourism and recreation policies and projects, including coastal access and the promotion of water-based recreation.

Mike Imrie Associate (London, UK)
Mike spent the last 6 years delivering interactive marketing solutions and is specialised in the delivery of specific business benefits via integrated interactive communications (customer acquisition techniques, website strategy, customer retention and development through e-CRM).

Mady Keup Associate (France)
Mady specialises in destination and business tourism marketing and has extensive international management experience gained with the British Tourist Authority (now Visit Britain) and Visit London. Mady speaks 6 European languages fluently.

David MacIntyre Associate (Scotland)
A graduate in Economics from St Andrews University, David has an excellent range of public and private sector experience, with key skills being as follows: Tourism Strategy; Business Development; Marketing; Design & Management of Tourism Organisational Structures; Research & Analysis; Workshop Facilitation and Project Feasibility.

Sarah Osborne Associate (Singapore)
For 9 years, Sarah was Tourism Manager for Windsor, UK - a destination with >7million visitors per year, 11,000 tourism jobs and an annual total visitor spend of over US$700million. Since then, she has consulted on all aspects of destinations at international, national, regional and provincial levels. Sarah has a Diploma in Management from Henley Management College and is a Member of the Chartered Institute of Marketing. Now based partly in Asia-Pacific (Singapore) and partly in the UK, Sarah is extending her experiences to bring international best practice to international clients.

Howard Smith Associate (Cornwall, UK)
Howard's core expertise is helping DMOs re-engineer their business processes, apply e-business techniques and manage the organisational change process. Before joining TEAM, Howard worked in business development for 12 years.

Richard Smith Associate (North Yorkshire, UK)
Richard has extensive experience and expertise in a number of areas including specialist tourism research planning and implementation, strategy development, and visitor information provision. Prior to joining TEAM, Richard had more than 10 years experience in destination tourism.

Davina Stanford Associate (Lancaster, UK)
Davina is an experienced tourism researcher with a first class undergraduate degree, an MA with distinction in Tourism, and a PhD in Tourism Management. She has researched a range of topics from visitor management and visitor behaviour to destination marketing and management, using a mix of qualitative and quantitative methods.

Peter Varlow Associate (East Sussex, UK)
Peter specialises in online marketing and visitor services. Former head of new media at VisitBritain, he has worked in visitor management, information services, e-commerce, DMS systems, mobile marketing, branding and market segmentation. He is an experienced TEAM project manager.

John Vimpany Associate (UK)
John has extensive experience providing consultancy to the international fairs, exhibitions and events industry and to the heritage tourism sector, undertaking many assignments in the Middle East and Asia. This experience has been combined with senior management posts in the UK, including Chief Executive of the Mary Rose Trust and English Heritage Director for the new Stonehenge visitor centre project.

George Whitfield Associate (Devon, UK)
George is a leading tourism strategist with wide ranging experience including brand development, destination strategies, new product design, customer understanding and exceptional communications. During the past 21 years running highly successful consulting businesses in Canada and the U.K., George's work has focused on a real understanding of what the customer wants and the spectrum of disciplines, from strategy to execution, required to meet and satisfy those needs.