Senior Consultant, England
Sue Crossman has over 30 years of experience working in the tourism and hospitality sector. Her original focus was on sales and marketing in a luxury, international hotel and golf resort but she moved on to a boutique consultancy, remaining there for some 19 years becoming a director and shareholder. There she has built up considerable experience in a range of linked industry sectors: heritage and cultural tourism, attractions, business and leisure events, rural and outdoor tourism and food and drink. Projects include marketing plans, business plans and feasibility studies, development strategies for destinations and new products, and the authorship of case studies to identify best practice.
Over the last eight years, she has undertaken many project management roles, leading teams and industry groups to develop and roll-out initiatives in business tourism, events and in 2017, a new digital visitor experience.
Clients have included economic and tourism development agencies including Scottish Enterprise, VisitScotland, VisitEngland, Creative Scotland plus local authorities and trusts.
Core skills and qualifications
Sue’s skills include stimulating innovation and collaboration, marketing, policy and strategy, sustainable growth, destination development and encouraging adoption of technology. She is regularly involved in stakeholder and other forms of consultation using a variety of techniques and is called upon to facilitate workshops. She is interested in big data, research and intelligence.
She holds a BSc in Hotel and Catering from the University of Surrey, is a Fellow of the Tourism Society and is on the Board of Scotland’s national audience development agency, Culture Republic.
Specialist areas include destination development and visitor experience, heritage and cultural tourism, events, business tourism, agri-tourism, outdoor leisure including walking and cycling and the development of food and drink experiences.